Remember from a couple days back when I reported that two checks had hit our credit union and we were down two thirds of the money that we’d just deposited? And how we had to wait until today to go into the local branch and start to resolve the situation?
I was planning all the things that would need to happen – our money would need to be transferred to a new account, direct deposit and auto-pay information would have to be updated, we’d have to wait until new cards came in for that, we’d have a whole new series of numbers to commit to memory. I wasn’t looking forward to it.
Well, we went into the credit union this morning and told them what was going on, and that’s when the other shoe dropped.
The checks that we deposited on Saturday afternoon through the mobile app were from a place that our account hasn’t seen before, so to protect themselves, the credit union put a hold on part of the money before it would actually hit our account. It’s a very common practice and our online banking made it look like fraudulent charges were pending our account, so we naturally assumed someone somewhere got a hold of our banking information and helped themselves to our money.
All the frustration, all the anger, all the worry … was over absolutely nothing.
So the credit union was very helpful and released the two holds, so we could have access to all our money which has by now already largely disappeared into paying bills. Being an adult isn’t fun a lot of the time. You have to do things that you don’t like doing or there can be some real consequences. I was very, very happy, however, to watch that money get pumped into the places that we owed it.
The only question that remains in the cleanup from this incident is – why didn’t the guy in fraud prevention that told us we had to go into the branch just tell us that these were our own checks that had had a hold placed on them? After a moment of reflection, it’s pretty clear – the guy in fraud prevention didn’t have full access to view our account, otherwise he would have been able to open the case himself instead of having another employee do it come today. Without looking at their side of our account, he wouldn’t have any way of knowing what was really going on.
So life is back to normal, financially speaking, and that’s a good thing.